Finn AI, the world's leading AI-powered conversational banking technology provider, today announced that one of the world's largest financial services corporations has chosen Finn AI to help improve customer service and to enhance customer acquisition workflows. Under the terms of the engagement, Finn AI has developed a virtual assistant to pre-qualify prospects for the company's personal and small business banking products, ensuring human sales agents are engaged only when an inquiry is sales-based, thus reducing the cost to acquire. The virtual assistant also interacts with customers outside of regular call center hours, allowing the financial institution to extend their support hours to a 24/7 model. Additionally, the virtual assistant is used to expedite the product application process for new and existing customers, providing information about banking products and in-the-moment guidance, through to applying for a product. "This customer engagement is an excellent example of how Finn AI can help financial institutions achieve very specific, and often complex, business objectives," said Jake Tyler, CEO at Finn AI. "This particular use case leverages a number of our pre-built Customer Acquisition features including Smart Routing, Product Comparison, and Product Recommender. Used in combination, the customer is able to reduce distractions to sales agents while improving the consumer experience."